Do you spend too much time fixing misunderstandings with your customers instead of growing your business?
Most businesses have great products but they speak their own language and wonder why no one gets them and their sales are so poor. They create external marketing material and forget about training their teams to ensure they share values and products understanding.
Your teams are key to your business. We can help you free your time by reinforcing your teams' communication skills.
Working 1:1 or in groups we will help them understand your customers' point of view, and the challenges they face so that they can connect with your clients effectively.
We will work with key people in your organisation to
- Help them understand your brand values and how your products make a difference to your customer’s life
- Ensure that every employee understand that meaningful communication is about the persons
- Train your teams to speak your clients' language - not theirs.
- Understand and respect cultural sensitivities
- Improve internal communication
What our clients say
Thank you so so much. Your help in getting the message right was key to our success.
The clarity of the information presented in our posters and the quality of our arguments were underlined by our visitors. They were also surprised by the diversity of our expertise and the methods we proposed.
Sandrine Guilleminot Director of Biostatistic Department, Servier
I had the pleasure to work with Benedicte. She was responsible for implementing our solutions and give support to the group. Always available to offer support, she made my job a lot easier. She understand clients and colleagues' needs.
Francisco Pereira Head of Research, Carat